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How dfbocqi Handles Your Personal Data

At dfbocqi, we take the handling of your personal data seriously — this page sets out exactly what we collect, how we use it, and the choices you…

Data You ControlTransparent CollectionSecure StorageNo Third-Party SellingClear Retention Rules

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What This Privacy Policy Covers

dfbocqi Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all personal data dfbocqi collects when you open an account, make a deposit through Touch 'n Go, GrabPay, Boost atau FPX, access our lobby, or contact our support team. We collect only what is necessary to operate your account and process transactions

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securely. Data shared with payment processors — including Touch 'n Go, GrabPay, Boost dan FPX — is limited to what each processor needs to complete your transaction and is governed by their own published terms. We do not sell, rent or exchange your personal details with
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third-party marketers. Access to this platform and the applicability of this policy depends on local law and is available where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT

Reach Us About Your Data

DATA HANDLING PRACTICES

Six Ways We Protect and Manage Your Information

Every data practice listed here is applied consistently across all dfbocqi accounts. We do not treat privacy as an afterthought — the controls below are built into how the platform operates day…

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences from the consent banner or within your browser settings at any time without affecting your account access.

Account Security Practices

Passwords are stored using one-way hashing. We support two-factor authentication on login and flag unusual access attempts automatically. Your credentials are never stored in plain text at any point in our system.

Data Retention Rules

We keep transaction records and account data for as long as required by applicable Malaysian financial regulations, and no longer. Once a retention period lapses, data is permanently deleted or anonymised under our scheduled purge process.

Third-Party Data Sharing

Data is shared only with the payment processors you choose — Touch 'n Go, GrabPay, Boost dan FPX — and with identity verification services where required by law. No data flows to advertisers or data brokers.

Your Right to Access

You may request a full copy of the personal data we hold on your account at any time. Submit your request via email or live chat and we will compile and deliver your data within the timeline set by applicable law.

Policy Update Notifications

When we update this privacy policy in a material way, we notify active account holders by email before the changes take effect. The updated policy date appears at the top of this page so you can track what changed and when.

Your Privacy Questions on dfbocqi

The answers below cover the most common questions we receive about how your personal data is handled on dfbocqi. If your question is not addressed here, reach out via live chat or email and our team will respond directly.

We collect your name, email address, date of birth, contact number and payment-method details necessary to verify your identity and process transactions. We do not collect more than what account operation and regulatory compliance require.

We share data only with the payment processors you use — Touch 'n Go, GrabPay, Boost dan FPX — and with identity verification services where the law requires it. Your data is never sold or passed to marketing companies.

Email our privacy team or send a request through live chat. Include your registered email address so we can verify your identity. We will compile and send your data within the period required by applicable Malaysian law.

Yes. You may request a correction if your stored details are inaccurate, or ask for deletion once your account is closed and the applicable retention period has passed. Contact us via email or the Account Settings panel to start this process.

We retain account and transaction records for as long as required under applicable Malaysian financial regulations. After that period, data is permanently deleted or anonymised through our scheduled purge cycle — it is not kept indefinitely.

We use session cookies for login continuity and analytics cookies to understand lobby usage patterns. You can update your cookie preferences through the consent banner on first visit or via your browser settings without losing account access.

We will notify you by email before any material changes take effect. The revised policy and its effective date will be published here. Continuing to use your account after the update date means you have read and accepted the revised terms.

How dfbocqi Handles Your Personal Data

Reach Us About Your Data

Six Ways We Protect and Manage Your Information

Cookie Controls

Account Security Practices

Data Retention Rules

Third-Party Data Sharing

Your Right to Access

Policy Update Notifications

Your Privacy Questions on dfbocqi

01 What personal data does dfbocqi collect when I open an account?

02 Does dfbocqi share my data with third parties?

03 How can I request a copy of the data dfbocqi holds about me?

04 Can I ask dfbocqi to correct or delete my personal data?

05 How long does dfbocqi keep my account and transaction data?

06 What cookies does dfbocqi use and can I turn them off?

07 What happens to my data if dfbocqi updates this privacy policy?

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